OUR POLICIES.
Thank you for choosing Lush Hair Salon. These policies protect your appointment, our stylists' time, and the experience of every guest in our salon. Questions? Call 936-439-6767 or email contact@lushsalon.org.
Updated October 2026: We now accept Klarna and Affirm. See "Payment" below.
1. BOOKING & DEPOSITS
Deposits
A deposit is required for certain services, at our discretion, especially those that involve a significant time commitment. Any Lush Hair Salon team member can require an upfront non-refundable deposit to book any service, regardless of the situation. This applies whether you book online, by phone, in person, or pre-book. Your appointment is confirmed only once your deposit is received. Our client coordinator and stylists are happy to explain the deposit policy before you book.
Deposits protect our stylists' time and allow them to properly prepare for your service. For you, a deposit guarantees your appointment slot is held.
How to Pay Your Deposit
Online: Click "Make a deposit" on our homepage, or CLICK HERE.
By Phone: Our staff can process your deposit over the phone.
In Person: Visit the salon. Your appointment slot is not reserved until your deposit is completed.
Pre-Booking: Pre-booked appointments follow the same deposit requirements.
Deposits can be paid by cash, debit, credit card, or Apple Pay. Klarna and Affirm cannot be used for deposits.
Online Booking
Appointments booked online must be guaranteed with a credit card payment.
2. CANCELING & RESCHEDULING
24-Hour Notice: If you must cancel or reschedule, please let us know at least 24 hours before your appointment so we can accommodate another guest who may be waiting for a service. Online bookings canceled with less than 24 hours' notice may be assessed fees.
Rescheduling with a Deposit: With 24 hours' notice, you may transfer your initial deposit one (1) time, only to your rescheduled appointment. Deposits cannot be transferred to another client. If you reschedule more than once, your initial deposit is forfeited and a new deposit is required.
Canceling with a Deposit: If you cancel your appointment altogether, your deposit is non-refundable and non-transferable.
No-Call No-Show: If you do not call or show up for your appointment altogether, a non-refundable deposit is required to book your next appointment.
3. LATE ARRIVALS
Services Not Color or Chemical: There is a 10 minute grace period. If you are more than 10 minutes late, your appointment will have to be rescheduled. We will try our best to accommodate you, but please understand rescheduling may be in order.
Color / Chemical Services: There is a 15 minute grace period. After 15 minutes, your appointment is canceled and your deposit is forfeited. Your appointment will have to be rescheduled with a new deposit.
4. YOUR VISIT
Before Your Service
Please tell your service provider about any medical conditions or allergies before your service begins.
Face masks are optional in our salon. If you have tested positive for Covid within the last 5 days, please call our salon to reschedule.
Children
Our services are reserved for you and our other guests for total relaxation. For this reason, and for insurance liability, children under the age of 10 are not permitted in the salon area unless receiving a service. We cannot assure their safety in a professional environment.
Bringing a Guest
Please make sure anyone with you stays off the black stylist mats, the stylist chairs (unless being serviced themselves, of course), and the stylists' area. This gives our stylists room to work safely with minimal distractions.
Not Allowed in Our Salon
Smoking, vaping, drug use of any kind, or outside alcoholic beverages.
Excessively loud music, loud viewing of devices, loud conversations on speaker, or inappropriate language or content on your devices. We highly advise those not being serviced to wear AirPods or headphones.
Extended phone calls, recording, or streaming while receiving a service, unless permission was given by Lush Hair Salon Management ahead of time. This protects the privacy of our other guests and respects your stylist's time.
5. PAYMENT
ACCEPTED ✅ : Cash · Debit · Apple Pay · Visa · Mastercard · Discover · American Express · Klarna · Affirm
NOT ACCEPTED ❌ : Checks · Money Orders · Wire Transfers · Money Apps (ex. Cash App) · Cryptocurrency
A 3% surcharge applies to all credit card transactions to help cover processing fees. Avoid this fee by paying with cash or debit. (Klarna and Affirm purchases are not subject to the surcharge.)
A valid ID may be required for payment.
Gratuity is not included in the service amount and is happily accepted upon completion of your service.
Klarna & Affirm
Available for completed services and retail product purchases, subject to eligibility and approval by each provider. Lush Hair Salon does not make lending decisions.
Klarna and Affirm cannot be used for deposits or gift card purchases.
Our return and refund policies apply no matter how you pay. Any approved refund on a Klarna or Affirm purchase will be returned through that provider, and you remain responsible for your scheduled payments until the refund is processed.
Questions about your payment plan should be directed to Klarna or Affirm.
6. AFTER YOUR SERVICE
Guest Satisfaction
At Lush Hair Salon we are committed to complete guest satisfaction. If you are not completely satisfied with your service, please contact our front desk team within 48 hours of your service to book a complimentary adjustment within 1 week of your appointment. The adjustment will be scheduled with the same service provider who performed the original service. If the original service provider is unavailable, or if you feel they are unable to provide the service, an exception may be made and the adjustment may be scheduled with another service provider. We must see your hair in person to make a complete assessment and determine any complimentary services.
No Service Refunds
To ensure you receive the most favorable outcome, our professionals perform thorough consultations that require your participation and honest feedback. All service sales are final. Should your outcome not match your expectations, call us at 936-439-6767 or email contact@lushsalon.org so we can discuss your concern and schedule a consultation or possibly additional service(s) to meet your expectations.
7. PRODUCT RETURNS & EXCHANGES
Hair Care Products
We know it happens: sometimes a hair care product does not do what you want it to. Give us a call to schedule a complimentary consultation and let one of our service providers show you how to get the results you are looking for. In the unlikely event that you are still not satisfied, you are welcome to exchange the product within 10 days of the original purchase. We have the sales details on file.
Products, including Kérastase, may be exchanged if they have only been used a few times. Products that have been used more than a few times are not eligible for exchange. Whether a product has been used "a few times" is determined at the discretion of any Lush Hair Salon manager or supervisor.
Styling Tools
Styling tools purchased at a discount are final sale and not eligible for returns or exchanges. Styling tools purchased at full price may be returned or exchanged, subject to a restocking fee of $29.99.
Final Sale: NOT Eligible for Refund, Return, or Exchange
Hair extensions and any type of hair piece, including Clip-In Bangs, Clip & Wrap Ponytails, and Braided Hairbands, as well as extension carriers and hangers.
Makeup, makeup brushes, tools, and accessories.
Styling tools purchased at a discount.
Lush Hair Salon reserves the right to limit or deny returns if we have reason to suspect misuse of this policy (such as excessive returns, reseller activity, or fraud).
8. GIFT CARDS
Lush Hair Salon gift cards are perfect for anyone on any occasion and are redeemable only at Lush Hair Salon locations, toward any salon service or product purchase.
Gift cards are valid for 5 years from the date of purchase.
Gift cards are not redeemable for cash, are not transferable, may not be returned, and may not be used to purchase another gift card.
Gift cards may be purchased with cash, debit, credit card, or Apple Pay. Klarna and Affirm cannot be used to purchase gift cards.
Service prices are subject to change.
Lush Hair Salon is not responsible for lost or stolen cards.
A big thank you from all of our stylists and team members for respecting our policies!